F.A.Q.
SHIPPING
HOW LONG DOES SHIPPING TAKE?
Once your order is placed, it will leave our warehouse within 1-2 business days (Monday-Friday, excluding public holidays). We are using USPS \ UBI \ DHL services and committed to 10 days delivery time.
IF MY ORDER IS DELAYED, WHAT SHOULD I DO?
If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Support . We'll be more than happy to help!
CAN I HAVE MY ORDER REDIRECTED TO A DIFFERENT ADDRESS?
Please note that once your order has been shipped and in transit, we will not be able to update the shipping address. If the original address is a valid address, the parcel will be delivered there. You can contact your local post office when it arrives there, to see if they are still able to forward the package or redirect it for you. If the original address is invalid, your package will be undeliverable and returned to our warehouse. You can contact our Customer Support with the order number. We'll be more than happy to help!
CAN YOU DELIVER TO A P.O BOX?
Please note that we are only able to deliver to P.O Boxes via expedited shipping, NOT express shipping. Please make sure to enter a physical address to avoid any issues with your shipment.
HOW CAN I TRACK MY ORDER?
Right after your product handled to the carrier you will receive an email with the tracking number. You can follow your order status here.
WHAT SHOULD I DO IF I NEVER RECIEVED MY ORDER?
Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact our Customer Support with the order number and we'll be happy to help.
PAYMENT ISSUES
WHICH PAYMENT METHODS DO YOU ACCEPT?
We currently accept payments through Apple Pay, Credit Card and Paypal.
WHAT SHOULD I DO IF THERE IS A PAYMENT ERROR?
If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly. If you continue to receive the payment error message, you will need to contact your bank or card issuer. For further assistant you can contact our Support Team.
ARE MY DETAILS SECURED WHEN SHOPPING ONLINE?
MythologyTitans takes your personal shopping security very seriously. Every order is processed through a secured checkout system and we are certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. We're always investing resources into the latest online security protection, so rest assured, you can shop safely and securely with us!
CAN I USE MORE THAN ONE COUPON CODE ON MY ORDER?
At this time, only one promotion (coupons, free shipping vouchers, promo codes) can be applied per order.
SIZE & FIT
WHY ARE THERE DIFFERENT SIZE CHARTS ON THE WEBSITE？
To provide a better fit, we have listened to customers and constantly seeking ways to improve our products and optimize our size chart. If you have any questions about fit or need help selecting your size, please don't hesitate to contact our Customer Support Team.
HOW DO I FIND THE RIGHT SIZE?
In each product page you will find the specific Size Guide, use it to find the best size based on your measurements. For more specific sizing information, please feel free to reach out to our Customer Support Team and we'd be happy to help you find the perfect fit!
HOW DO I KNOW HOW TO MEASURE?
You can find how to measure using our Size Measurement Guide. if you find you need further assitance feel free to reach out our Support Team.
What if my ring doesn't fit?
If your ring doesn't fit, don't worry—we offer resizing for just $19.90, no questions asked. Your satisfaction is our priority, ensuring you get the perfect fit every time.